|
Subscribe to our monthly e-newsletter here, for information on new designs and special offers:
We are on Facebook! Become a fan and and hear about new designs and special offers:
Any questions and comments?
Please use the form below to send any enquiries or feedback you may have about our products, service and/or website. (If you just wish to subscribe to our e-newsletter, please use the sign-up box above) Thank you!
Ordering Jewellery & Gifts
When you have chosen which item you want to purchase, just click "add to basket" and once you have finished shopping, go to "checkout". You can either pay securely online (we collect credit card payments via PayPal) or you can send a cheque. If you wish to pay by cheque, please place your order online ticking the "click here to pay by cheque" button and send your payment to the address given..
All of our jewellery is sent to you gift-wrapped and we aim to send you your jewellery and other items within ten working days (at the most) via Royal Mail at the following rates :
UK deliveries
£1.00 to £3.50: P&P = £1.00 Standard Delivery
£3.51 to £25: P&P= £3.25 Recorded Delivery
Over £25: P&P= £4.50 Special Delivery (next day)
Overseas deliveries
Flat rate of £5.00
Apart from the "one-of-a-kind" pieces, all our jewellery is made to order. This means we can adjust measurements to suit your needs. Just let us know if you would like something shorter or longer and by how much.
Top of page
Customer Guarantee
When you order from us, we want you to absolutely love the jewellery that you have bought. If you are not delighted with your purchase, please send it back to us and a full refund will be given if goods are returned within fourteen days of receipt. Exchanges or credit notes are offered after this period. Unfortnately this retuns policy does not apply ot commissioned pieces. Please note that the safe return of goods is the customer's responsibility.
We check our jewellery and gift items scrupulously before we send them out, but if anything should be faulty, we will refund the cost of the item, plus any postal charges incurred by you. Please ensure the items are returned in their original packaging and that it is safely and securely wrapped. Thank you!
Your legal rights are not affected.
Top of page
Looking after your jewellery
If you look after your jewellery and treat it with care, you will enjoy it for many years to come:
- Try and keep necklaces either lying flat when you are not wearing them, or hang them up so they don't get tangled. This will avoid any kinks and scratches.
- Avoid wearing your jewellery while you bathe or shower and it is advisable to remove it before going to sleep.
- The silver we use is very high quality sterling silver with a silver content of 92-98%. A periodic rub with a polishing cloth will keep it clean and shiny. Don't worry if it becomes tarnished, this will not do it any harm and you will just have to give it a quick polish for it to look as good as new. Polishing clothes are available on our "gifts" page.
Top of page
|
.gif){kind=small}
